Short-term rentals operate on an instant-booking model across platforms such as Airbnb and Booking.com. This means it is not always possible to manually vet every guest prior to booking. While Short Let Space undertakes sensible checks and applies practical safeguards, we cannot guarantee the outcome of any individual booking or provide a warranty in respect of guest behaviour.
That said, we do carry out reasonable due diligence where possible, including:

Basic identity and contact checks
Reviewing guest email addresses and phone numbers using simple online searches where appropriate
Checking that contact details appear consistent and valid
Confirming guest names and booking information prior to arrival

Address information
Requesting a full residential address for direct bookings
Reviewing address details for longer stays or higher-value bookings
Following up where information appears incomplete or inconsistent

Platform review filtering
For bookings taken through Online Travel Agencies such as Airbnb, we can restrict bookings to guests who have received positive previous reviews
Guests with poor reviews, incomplete profiles, or new accounts may be declined or reviewed manually
Additional platform restrictions can be applied where appropriate (e.g. minimum age, booking lead time, stay length)

Additional checks for longer stays
Guests booking directly with Short Let Space for extended stays are typically required to sign a booking agreement
We may request additional identification, such as passport or ID
Further information may be requested regarding purpose of stay, number of occupants, and expected arrival details
These measures are designed to reduce risk while still allowing properties to benefit from the strong occupancy levels that instant booking provides. Our experience is that the vast majority of guests are respectful and treat properties with care, particularly when supported by clear communication, professional housekeeping, and responsive local management.

The Agent may list the Property across one or more OTAs to increase visibility and booking opportunities
Listings are created, managed, and optimised by the Agent, including pricing, availability, descriptions, and house rules
The Agent may apply channel-specific restrictions (e.g. minimum stay, booking lead time, guest requirements) to manage risk and performance
The Agent may enable instant booking functionality where appropriate to improve ranking and occupancy
The Agent may pause or remove listings from any OTA at its discretion where performance, guest quality, or operational considerations require

Pricing and fees
OTA commission fees are charged by the relevant platform and are separate from the Agent’s management fees
These fees are reflected within the pricing strategy set by the Agent
Pricing may vary across channels to optimise occupancy and revenue

Guest vetting via OTAs
Where possible, the Agent may restrict bookings to guests with positive prior reviews
Additional booking requirements may be applied depending on the platform and stay details
Full guest vetting is not always possible due to the instant booking nature of OTA platforms