Booking Team Leader – Short-Let Accommodation
Woodstock, Oxford | Full Time | Hybrid (Office & Home)
How to apply
Click here to apply (this application will take you 15-20 minutes)
Please do not telephone us in relation to the role as we will redirect you to this web page and application form.
The Role
We are a growing short-let accommodation provider in Oxford, seeking an experienced Booking Team Leader to join our team on a full-time basis. This role offers hybrid working with 80% office and 20% home, with a combination of office-based and home-working days.
The role is ideal for someone with a background in short-let accommodation or hospitality who enjoys leading a team, managing bookings across multiple channels, and delivering an excellent guest experience while maximising occupancy and revenue.
This role is responsible for managing day-to-day booking operations across multiple platforms, maximising occupancy and revenue, ensuring accuracy of reservations, and acting as a key link between guests, property owners and internal operational teams. The Booking Team Leader will also support process improvement, performance reporting and team development in a fast-paced, guest-focused environment.
Key responsibilities include
- Leading and supporting the bookings team
- Managing enquiries and reservations across OTAs and direct channels
- Overseeing availability, pricing and booking performance
- Handling escalated guest queries and ensuring a smooth booking journey
About you
- Experience in short-let accommodation, hospitality or reservations
- Previous team leadership or supervisory experience
- Strong communication and organisational skills
Desirable
- Experience with SuperControl PMS
- Familiarity with Airbnb, Booking.com and dynamic pricing tools
What we offer
- Full-time role with hybrid working (office & home)
- Competitive salary
- Opportunity to join a growing and professional team
Job Description
Key Responsibilities
- Bookings & Reservations Management
- Oversee all bookings across OTAs and direct channels, including Airbnb, Booking.com and corporate bookings
- Ensure enquiries are responded to promptly and professionally to maximise conversion
- Manage availability, pricing rules, minimum stays and restrictions in line with company strategy
- Ensure all reservations are accurately recorded and maintained within the Property Management System (PMS)
- Monitor cancellations, amendments and voids, taking proactive steps to reduce revenue loss
- Revenue & Performance Optimisation
- Support revenue optimisation through effective use of pricing strategies and booking controls
- Work with management to review occupancy, ADR and booking trends
- Identify opportunities to increase direct bookings and length-of-stay performance
- Ensure correct application of discounts, promotions and negotiated rates
Team Leadership & Development
- Lead, motivate and support the bookings team on a daily basis
- Manage onboarding, training and ongoing development of team members
- Allocate workloads and ensure adequate coverage during busy periods
- Monitor individual and team performance, providing feedback and support
- Act as the first point of escalation for complex bookings or guest issues
Guest Experience
- Ensure a consistently high standard of guest communication from enquiry to check-in
- Handle escalated guest queries, complaints and special requests in a professional and solutions-focused manner
- Ensure accurate transmission of booking details, arrival information and special requirements
- Support the wider business in maintaining strong guest reviews and platform ratings
Property Owner Liaison
- Support communication with property owners regarding bookings, availability and performance
- Ensure owner requirements and restrictions are accurately reflected in booking systems
- Assist with performance reporting and insights where required
Systems, Processes & Compliance
- Ensure best-practice use of the PMS and channel management systems
- Maintain accurate data across booking platforms
- Support process improvements within the bookings function
- Ensure bookings are compliant with internal procedures and platform requirements
- Assist with reporting and audits as required
Cross-Department Collaboration
- Work closely with housekeeping, maintenance and property management teams to ensure smooth guest stays
- Communicate booking changes, special requests and operational requirements clearly and in a timely manner
- Support operational planning during peak periods
Skills & Experience
Essential
- Proven experience in short-let accommodation, serviced apartments, hospitality or reservations
- Previous experience leading or supervising a bookings or reservations team
- Strong organisational skills with excellent attention to detail
- Confident and professional written and verbal communication
- Experience working with OTAs and booking platforms
- Ability to work effectively in a fast-paced, multi-property environment
Desirable
- Experience using SuperControl Property Management System
- Familiarity with dynamic pricing tools (e.g. PriceLabs or similar)
- Revenue management or sales-driven experience
- Knowledge of short-let operational and compliance considerations in the UK
Personal Attributes
- Professional, calm and solutions-focused
- Commercially minded with a guest-first approach
- Confident decision-maker and team leader
- Highly organised with the ability to manage competing priorities
- Collaborative and proactive
How to apply
Click here to apply (this application will take you 15-20 minutes)
Please do not telephone us in relation to the role as we will redirect you to this web page and application form.
