Booking Terms and Conditions

Short Let Space Ltd (SLS) acts as agents on behalf of the Owner (Owner) of the property (holiday cottage or chalet). When issued this contract is between you the Client (Client) and the Owner. YOu are deemed to have accepted our Terms and Conditions on making payment. Bookings may be made online through our website, over the telephone, or in person.

1. Contract

SLS arranges short term holiday rentals of properties as agents for the Owner. The contract is between the Owner and the Client, i.e. the named person on the booking. The Client shall not pass the booking to another party without the approval of SLS. The Client must notify SLS of any changes to the number of people or pets staying at the property in writing before commencement of the booking. The Contract will be entered into when SLS issues the confirmation form and will be subject to all these Booking Conditions. The Client should check the Confirmation Form carefully. The Contract is for the hire of the property for holiday purposes only unless otherwise agreed in writing by SLS. We do not accept bookings from persons under the age of 21. Short Let Space Ltd reserves the right to refuse any bookings for any reason.

2. Payment

A booking deposit of 30% of the rental fee is payable if the booking is made more than 6 weeks before the start of the rental. The balance shall be payable 6 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date may be treated in absolute discretion as a cancellation of the Contract by the Client and SLS may seek to re-let the property. In such circumstances the deposit shall not be refundable. For bookings made less than 6 weeks before the commencement of the rental, the total fee is payable. For bookings made less than 2 weeks before the commencement of the rental, no cheques can be accepted.
SLS reserve the right to cancel the booking where full payment has not been received within 21 days of the holiday commencement date. The deposit paid on the booking is non-refundable.
Payment can be made either by cheque, debit card or credit card. 
All payments shall be made to Short Let Space Ltd.
If you choose to leave early (before the end of your rental period) for whatever reason, no refund will be offered or given.

Bank charges: All bank charges (both hirer and recipient charges) must be paid by the hirer. We recommend that Refundable Security deposits are paid by debit credit card as we do not pay bank charges for refunds of security deposits. 

3. Cancellation

Any cancellation made by the Client for whatever reason shall be in writing and addressed to and must be sent from the original email address on which the booking was made. On receipt of notice of cancellation, SLS will seek to re-let the property for the period of booking. The deposit paid is strictly non-refundable. We will refund rental fees equal to 50% of the period of time for which the property has been re-let less the deposit paid.  If SLS is unable to re-let the property at all then all monies paid by the Client shall be retained by SLS. SLS strongly recommends that Clients take out Cancellation Insurance.
Where for any reason the property ceases to be available or becomes unsuitable, SLS may, at its absolute discretion, cancel the booking and in that event all sums paid by the Client will be refunded or, if the Client so requests, SLS will endeavour to book a suitable alternative for the Client.

4. Changes of Date

SLS may consider a request from a Client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met: (1) the property Owner agrees to change (2) the request is received more than 6 weeks away from the start of the booking and (3) the Client pays an administration fee of £25.

5. Period of Hire

Rentals commence, unless otherwise notified, at 4.00pm on the day of arrival and terminate at 10.00am on the day of departure. Minimum three night short breaks are available in low season. In high season (i.e. peak holiday periods) the minimum rental period is 7 nights.

6. Persons and number of Persons using the Property

The number of persons occupying a property must not exceed the maximum number stipulated on the property details. SLS reserves the right to refuse entry to the entire party if this condition is not observed.
All Children staying at the property must be accompanied by parent(s) or legal guardian(s) at all times. The minimum age for a guest to book and reside in a property alone is 21 years.

7. Complaints

We hope your holiday runs smoothly. However, should there be any cause for complaint during the occupation of the property, it must be notified promptly to SLS and in case of serious problems, confirmed in writing. We cannot accept claims for compensation lodged after departure as it is not possible to investigate the problem and put corrective actions in place. Some of the properties are in rural areas and Clients need to understand that the sounds and smells associated with country living cannot be avoided.

8. Security Deposit for Breakages or Damage

The Client agrees to reimburse the Owner for replacement, repair or extra cleaning costs. A Security Deposit is payable at the time of the balance of the cost of the holiday and is held by SLS until satisfactory inspection of the property, either by SLS or the Owner, within two weeks of the property being vacated. Following inspection of the property, the sum of the Security Deposit will then be refunded to your original payment card. If you paid by cheque, a cheque for the sum of the Security Deposit will be raised and forwarded by post. Should there be a problem with replacement or repair of items in the property or extra cleaning required in the property, the Client will be contacted by SLS by phone or email as soon as possible after the event to discuss the situation and finalise the amount of the costs and the level of Security Deposit refund. The Security Deposit is graded as follows:
Please note that other Security Deposit amounts may apply for individual properties and this will be highlighted on the Property Description details on our website.

9. Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition at the end of the rental period as at the beginning. The Security Deposit will be banked to cover the replacement or repair of items in the property or extra cleaning required in the property. (Note: see 8 above).

10. What is Included

Electricity, gas and oil, where supplied to the property, are included in the rent unless otherwise stated in the property details. Bed linen and towels are provided for most properties. However, please ensure you have checked the details of the respective property on the web site or with a member of staff. Cots, High Chairs and Stair Gates are Optional Extras on some properties. All baby bedding and linen should be brought by the Client.
If any members of the party have any allergies please bring your own bed linen and pillows.

11. Liability

Neither SLS (for itself, its employees and agents) nor the Owner shall be liable to the Client or third parties for any damages, loss, expense or inconvenience which may be suffered, incurred, arise out of, or should be in any way connected with the rental or its cancellation or amendment. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then SLS's obligation will be to (1) use their best endeavour to find a suitable alternative property, or, failing which, (2) to reimburse the Client for any monies paid. Occasionally facilities or equipment at properties may change between booking the property and the arrival of guests at the chosen property. This may be outside of our control and we cannot be held liable, nor provide prior warning.
In any case of cancellation or variation of any booking due to the fault of SLS or the Owner, neither the Owner or SLS shall be liable to the Client in any amount greater than the price paid for the hire and neither the Owner nor SLS shall be liable for any consequential loss, compensation or damages for injury to feelings or disappointment which might otherwise be claimable as a result of variation or cancellation of the booking.

12. Warranties

These terms represent the entire agreement between the parties and exclude liability for any representations made verbally which might otherwise be incorporated as part of the contract between the Client and the Owners. Neither SLS nor the Owners warrant nor are responsible for the accuracy of any verbal information given or statements made by its servants or agents.

13. Right of Entry

SLS shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

14. Cancellation Insurance

Cancellation Insurance is not compulsory but SLS does strongly recommend such insurance cover to protect against the cancellation penalty. 

15. Accuracy

All information from our website has been compiled from up to date information, which we amend as frequently as possible. Whilst every effort is made to ensure the accuracy of the property, all statements and descriptions are made in good faith and are for guidance only. Photos are for illustrative purposes only. SLS and the Owners cannot be held responsible for changes to the property after listing or mistakes in the description. Any specific requirements which the Client has in relation to the property or any facilities provided must be notified in writing to SLS.

16. Law

Any dispute between you and the Owner will be governed by English Law and subject to the exclusive jurisdiction of the English Courts.